Privacy notice

Who we are. Ask Clarity is operated by Vanessa Bell (ABN 27 038 009 261) of Walcha NSW. You can reach us at hello@askclarity.com.au.

What we collect. Your email address, so we can sign you in and tell you when a response is ready. Your question, along with any first names or context you choose to share. The answer Clarity writes for you. Your payment record, which is the amount, the date and a reference number from our payment provider. We never see or store your card details. We also keep a record of when you accepted our terms and privacy notice, and of anything you ask us to delete.

What we don't collect. We don't ask for your surname, address, date of birth or telephone number.

Why we collect it. To provide your reading, to take payment, to keep the records the law requires, and to manage how many questions Clarity can take at once.

Who can see your question. Only Clarity. Your question and your answer are not shared with anyone, are never used for marketing, and are never included in an email. Our notifications only tell you that a response is waiting.

Artificial intelligence. Your question and your answer are never given to any artificial intelligence system, never used to train one, and never written, drafted or altered by one. Every word of your response is written by Clarity herself.

Advertising. We may use advertising tools, such as Meta's, on our public pages to understand how people find us. We never place advertising or tracking tools on pages where you are signed in, which means your question, your answer, your account and your payment are never visible to an advertising platform. We never use anything you tell Clarity to target advertising at you.

The services we rely on. Our app and its database are hosted by Lovable. Our email is sent by Resend. Payments are handled by Stripe. Each holds only what it needs to do its part, and none of them is given your question or your answer.

How long we keep things. Your question and answer stay in your private archive until you delete them, and you may delete them at any time. If you delete your account, your readings are removed with it. We keep payment records for as long as Australian tax law requires, currently five years, but these contain only amounts, dates and reference numbers, never your question.

Your choices. You can read everything we hold about you in your account, delete any reading, delete your account entirely, and turn off notifications while still receiving essential account email. Marketing email is separate and only sent if you have asked for it, and you can unsubscribe at any time.

Keeping it safe. Your information is encrypted in transit and at rest. Only Clarity can read your question, through an account protected by two-step verification. Questions and answers never appear in our logs or error reports.

Concerns. If something troubles you, write to hello@askclarity.com.au. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes. If this notice changes, the version you accepted when you submitted a question continues to apply to that question.